SINGAPORE - Vertis won the prestigious industry accolade for its work with the Singapore Government's AIC (Agency for Integrated Care), a Sitecore-powered e-commerce portal that improves access to care products and services and aids community living. Lee Miles, Sitecore's Chief Customer Success Officer, said that the APAC and Japan winners “continue to drive change within their organisations, and lead with composable technology to create the most efficient, customer-friendly experience possible.” Birendra said of the win: “We are delighted to be acknowledged by Sitecore for our work with AIC. As a relatively new entrant in the digital experience space, we believe our innovative approach and commitment to elevating our cleints brands is quickly being recognised by key industry players such as Sitecore.
“We are happy for our client AIC too, as the Sitecore-based application is a game-changer in helping their customers, some of the most vulnerable people in society.”
The Vertis Sitecore Solution for AIC
Vertis undertook the challenge of establishing a marketplace for agency-approved suppliers and buyers to enhance the System Operations and Maintenance for Singapore's Agency for Integrated Care (AIC).
The goal was to create a seamless experience where clients eligible for the Government’s Senior Mobility Fund (SMF) subsidy could effortlessly purchase healthcare consumables from AIC-approved suppliers. This innovative solution allowed suppliers to autonomously manage their catalog, inventory, logistics, and billing, while clients could easily monitor their subsidy cap limit and percentage per financial year.
To accommodate AIC's future growth plans, the Vertis team implemented Sitecore Order Cloud as a multi-tenant marketplace. The customized solution included features such as client and caregiver registration, caregiver tagging, SMF subsidy management, order splitting among multiple suppliers, and robust personally identifiable information (PII) security and controls.
Vertis not only delivered a tailored solution aligned with AIC's unique requirements but also set the foundation for future expansion into additional suppliers and services, such as mobility devices and caregiver training courses. The result is a sophisticated marketplace that streamlines operations and empowers both clients and suppliers within the AIC ecosystem.
The Sitecore Experience Awards(SEA) recognise Sitecore customers and partners who have transformed their organisations in innovative and impactful ways.
About Vertis
Vertis is a Singapore-based digital agency founded in 2022. The company strives to constantly innovate and create exceptional digital solutions. Its overarching goal is to elevate clients' brands, enriching the experiences they deliver to their customers through the power of technology-driven creativity.
About Sitecore
Sitecore is a global leader of end-to-end digital experience software. Unifying data, content, commerce, and experiences, its SaaS-enabled, composable platform empowers brands like L’Oréal, Microsoft, and United Airlines to deliver unforgettable interactions across every touchpoint. Its solution provides the cutting-edge tools brands need to build stronger connections with customers, while creating content efficiencies to stand out as transformation and innovation leaders. Learn more at sitecore.com.
About AIC
AIC aims to create a vibrant care community for people to live well and age gracefully. It coordinates and supports efforts in integrating care to achieve the best care outcomes for its clients. AIC reaches out to caregivers and seniors with information on staying active and ageing well, and connects people to services they need. Its work in the community brings care services and information closer to those in need.
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